baja's Privacy Policy — Your Information Is Our Responsibility

1. Introduction and Scope

baja ("we", "our", "platform") operates a mobile-first online casino and betting service for users in Bangladesh. This privacy policy explains what information we collect, how we use it, and how we keep it secure when you use baja's website (baja.cam), create an account, use our services, or contact us.

This privacy policy applies to all baja services, the mobile version, and all associated digital channels. By using our services, you are considered to have given your consent to this policy. If you do not agree with any part of this policy, please refrain from using our services.

We believe that data protection and transparency are the foundation of a trustworthy platform. Ensuring your security at baja is our top priority.

2. Information We Collect

baja may collect the following types of information:

2.1 Information You Provide Directly

When you register on our platform or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and district
• National ID or passport number (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay or bank account)
• Username and password

2.2 Automatically Collected Information

When you browse our website, certain technical information is collected automatically:

• IP address and device type
• Browser information and operating system
• Time and duration of site visits
• Pages visited and click activity
• Referral source (where you came from before reaching our site)
• Information collected from cookies and similar tracking technologies

2.3 Transaction-Related Information

The following information is recorded when financial activity is carried out on your account:

• Deposit and withdrawal amounts and dates
• Details of the payment method used
• Betting history and gaming activity
• Records of bonus and reward usage

3. Purpose of Data Use

baja uses your information only for the following legitimate purposes:

3.1 Service Operations

• Creating and managing your account
• Processing deposits and withdrawals
• Providing bonuses, rewards, and promotional benefits
• Managing gaming and betting activity
• Running the VIP program and providing cashback

3.2 Security and Compliance

• Age verification (confirming 21+)
• Identity verification and fraud prevention
• Compliance with anti-money laundering (AML) policies
• Monitoring and preventing suspicious transactions
• Ensuring account security

3.3 Improved Services

• Providing customer support in Bengali (24/7 live chat)
• Improving platform performance
• Creating a personalised experience
• Resolving technical issues

3.4 Communications

• Sending important account notifications
• Sending transaction confirmation messages
• Providing security alerts and updates
• Sharing promotional information with your consent

4. Data Storage and Security

baja applies industry-standard technical and organisational measures to protect your personal information. Our security measures include:

4.1 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations (such as retention of financial records) and for dispute resolution purposes. Once the required period has passed, data is securely deleted.

5. Sharing Data with Third Parties

baja does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Partners

Necessary information is shared with trusted payment processors (including bKash, Nagad, Rocket, Upay and banking partners) and technology providers to operate our services. These partners operate under strict confidentiality agreements and may not use the information for any other purpose.

5.2 Legal Requirements

Information may be disclosed to comply with court orders, government directives, or applicable law. In such cases, we always stay within the limits of our legal obligations and do not disclose more information than required.

5.3 Fraud Prevention

Necessary information may be shared with relevant authorities to detect and prevent money laundering, fraud, or other illegal activity.

6. Cookies and Tracking Technologies

baja uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your service experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and keep core services functioning.
• Functionality Cookies: Used to remember your preferences (such as language settings).
• Analytics Cookies: Collect anonymous data to understand site usage and improve services.
• Security Cookies: Help detect fraudulent activity and protect your account.

6.2 Cookie Controls

You can reject non-essential cookies by changing your browser settings. Please note that disabling essential cookies may affect some core features of the site.

7. Your Rights

As a user of the baja platform, you have the following rights over your own information:

7.1 Right to Access

You can request at any time to find out what information we hold about you. After appropriate verification, we will provide this information to you within a set timeframe.

7.2 Right to Rectification

If any information stored on your account is incorrect or incomplete, you can request a correction. We will verify and correct it promptly.

7.3 Opting Out of Promotional Communications

You can opt out of promotional messages and marketing communications at any time. To make this request, contact our support team via live chat.

7.4 Right to Data Portability

In certain circumstances, you can request to receive your data in a structured, commonly used format.

8. Data Deletion Requests

If you wish to close your baja account and delete your personal information, please contact our support team. We follow this process:

• Confirming the request by verifying your identity
• Settling any outstanding balance and active bonuses
• Assessing legal retention requirements
• Deleting applicable data and providing confirmation

Please note that due to legal obligations, we are required to retain certain information (such as financial transaction records) for a defined period. In such cases, the data will be deleted once that period has ended.

9. Protection of Minors

baja strictly refrains from providing services to anyone under the age of 21. Our platform is for users aged 21 and above only (for 21+ users only).

An age verification process is carried out at registration, and additional identity documents may be requested in cases of doubt. If we become aware that a minor is using our services, that account will be closed immediately and all associated information will be securely deleted.

A request to parents and guardians — please take appropriate steps to ensure your underage children do not access our platform.

10. Changes to the Privacy Policy

baja may update this privacy policy from time to time. Changes are generally made for the following reasons:

• To align with legal or regulatory changes
• To reflect the addition of new services or technologies
• To improve data protection practices
• Refined based on feedback and suggestions from our users

If there are significant changes, we will notify you in advance by email or through the platform. Continuing to use our services after the changes will be considered as your acceptance of the new policy.

The "Last Updated" date at the top of this page always reflects the most recent version.

11. Contact Us

Contact us for any questions, concerns, or requests regarding this privacy policy. baja's data protection team carefully reviews all your requests.